Traffic problems
1. Where do you ship to?
We currently ship to [Canada]. If your country is not shipped, please contact us and we will do our best to accommodate your request.
2. How long does shipping take?
The shipping time depends on your location. Typically, orders are processed within [1] business days and shipped within [1-10] business days. Once your order has been shipped, you will receive a tracking number.
3. Do you offer free shipping?
Yes, we offer free standard freight service for orders over [99$].
4. Can I track my order?
Of course! Once your order has been paid, you will receive a confirmation email with a tracking number. You can use it on our website or the carrier's website to track your package.
5. What should I do if my package is lost or total?
If your package is lost or serious, please contact us at [zhoulican88@gmail.com] and we will work with the shipping company to resolve the issue.
Returns & Refunds FAQs
1. What is your return policy?
We accept returns within [2] days of delivery. The product is unused, repackaged, and all labels are applied. Please contact us at [zhoulican88@gmail.com] to initiate a return.
2. How do I return an item?
To return an item, please email [ zhoulican88@gmail.com ] with your order number and reason for return. We will provide you with a return address and instructions.
3. How long does it take to process a refund?
Once we return an item, refunds will be processed within [1] business days of receipt. Please note that it may take more time for your bank or credit card company to reflect before a refund can be issued.
4. Do you offer exchange services?
Yes, we offer an exchange service for items of equivalent value. Please contact us at [ zhoulican88@gmail.com ] to arrange an exchange.
5. What if my item is damaged or defective?
If your item is damaged or defective, please contact us immediately at [ zhoulican88@gmail.com ] with a photo of the problem. We will replace it or issue a full refund.
Payment Terms
1. What kind of payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods (depending on your region).
2. Is my payment information secure?
Yes, your payment information will be handled securely through our encrypted payment gateway. We do not store any payment information on our servers.
3. Can I pay with different payment methods after the next order?
Unfortunately, once an order has been placed, we are unable to change the payment method. You'll need to cancel your order and place a new one using the correct payment method.
